Refund policy
We have a 7 day exchange policy, which means you have 7 days after receiving your item to request an exchange or store credit. Unfortunately, we cannot accept returns of makeup, skin care, intimate items, perishable or consumable goods, personalized items. If you are unsure about a beauty product, please ask for a sample to try at home!
To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the process, you can contact us at customerservice@lalkabeautyco.com. Please note that returns will need to be sent to the following address: 108 E Gaston St Unit B Savannah, GA 31401
If your item(s) is/are accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at customerservice@lalkabeautyco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, intimate items, skincare). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
STORE CREDIT :
Store credit gift cards, electronic/paper or plastic, shall be treated like cash and are irreplaceable in the event of loss/theft/damage. The customer is solely responsible for the care and keeping of the issued store credit.